Find quick answers to the most common questions about our tours, tickets and services.
Offices & Contacts
- You can collect your vouchers at our Box Offices: Termini in Piazza dei Cinquecento 51 (Mon-Sat 8:00-18:30, Sun 8:00-15:00), Santa Maria Maggiore in Via Santa Maria Maggiore 159, or Fiumicino Terminal 1.
- It depends on the type of purchase. First check the product page, then the instructions you received by email.
- You can reach us on WhatsApp at +39 320 112 6777 (text messages only), by email at info@tripstorome.com, or by phone at +39 06 9357 2269. We are also present at our physical Box Offices.
- Yes, on Sunday these are open: Termini Box Office (8:00-15:00) and Fiumicino Box Office (8:00-17:00). The Santa Maria Maggiore office is closed on Sundays.
- You can collect your voucher directly at our Box Offices, without printing it at home. Locations: Termini (Piazza dei Cinquecento 51), Santa Maria Maggiore (Via Santa Maria Maggiore 159) or Fiumicino Terminal 1, open every day 8:00-17:00.
Payments
- You can pay with Visa, Mastercard, American Express or via PayPal. Payment is made online through a secure SSL connection, with no cash or bank transfer.
- Yes, payment is made through a secure SSL connection. We accept Visa, Mastercard, American Express and PayPal in complete safety. For any doubts write to info@tripstorome.com or WhatsApp +39 320 112 6777.
- You will automatically receive a payment receipt by email. If you need an invoice, write to info@tripstorome.com providing your tax details.
- For an invoice, write to info@tripstorome.com providing your tax details. After purchase you will automatically receive only the payment receipt by email.
- The price shown is the final one, with no additional costs. As these are digital products, there are no shipping fees.
